Shipping policy

At Turtiqa, we aim to deliver your order safely and on time. Please read our shipping policy for complete details on order processing and delivery.

1. Order Processing Time

• All orders are processed within 2–4 business days
• Orders are not shipped on Sundays or public holidays

Once your order is processed, it will be dispatched for delivery.

2. Delivery Time

Estimated delivery time:

• Metro cities: 5–7 business days
• Other locations: 7–10 business days

Delivery timelines may vary slightly depending on your location and courier service.

3. Order Tracking

• Once your order is shipped, you will receive a tracking link via email.
• You can track your order in real-time using this link

4. Incorrect Address

• Please ensure your shipping address is accurate at checkout
• We are not responsible for delays or failed deliveries due to incorrect details

5. Failed Delivery Attempts

• Courier partners may attempt delivery multiple times
• If the order is returned due to non-availability or incorrect details, re-shipping charges may apply

6. Shipping for Exchanges

• For approved exchanges, return pickup will be arranged through our courier partner
• Customers are requested to cooperate for smooth pickup and replacement process

7. Delays Beyond Control

While we aim for timely delivery, delays may occur due to:

• Weather conditions
• Courier delays
• High order volumes
• Unexpected logistical issues

We appreciate your patience in such cases.